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Discussion topic: Paramount plus

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This message was authored by: Ana174

Paramount plus

Everyday Paramount plus crashes and only way to get it back is to reboot the entire system. This has only started in the last few days.
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This message was authored by: lettice

Re: Paramount plus

Posted by a Superuser, not a Sky employee. Find out more

You have not mentioned which TV service you have, Sky Q or Sky Stream/Glass?

Firtsly as it sounds you may have done already, try a restart your Sky Q box or Sky Stream box or Sky Glass TV.

Do a restart of your broadband hub/router.

 

Try a refresh of the apps;

Sky Q:

  1. Press Home on your Sky Q remote, then highlight Settings.
  2. Press 0,0,1 and Select to access the Installer menu.
  3. Select Apps then highlight Refresh all Apps on this box. You'll see a message that says 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing - we recommend waiting at least 5 minutes before doing so.

Sky Glass or Stream:

  1. Press Home on your Sky remote, then highlight Settings.
  2. Press System management, then Resets and updates, and finally Refresh apps.
  3. You'll see a message that says, 'Your apps are being refreshed'.
  4. Press Dismiss to return to normal viewing An apps refresh can take up to 24 hours to complete.

 

 

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