Paramount on my TV

[Lisa2100]

My Paramount on the TV hasn't been connecting for two weeks. There has been an Uh-oh error message everytime I try to access it.

[lettice]

You have not mentioned which TV service you have, might help if you could tell us if it is  Sky Q or Sky Glass/Stream?

This is quite a common issue that gets flagged on here for customers, often cured by the following;

Please try the following if you have not done so already.

Firstly

If you have Sky Q, restart your main Sky Q box and any Sky Q minis.

If you have Sky Stream/Glass, perform a settings  restart;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Secondly try an apps refresh;

If you have Sky Q;

1. Press Home on your Sky Q remote, then highlight Settings.
2. Press 0,0,1 and Select to access the Installer menu.
3. Select Apps then highlight Refresh all Apps on this box. You'll see a message that says 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing - we recommend waiting at least 5 minutes before doing so.

If you have Sky Stream/Glass

Refresh your apps;

1. Press Home on your Sky remote, then select Settings
2. Press System management then Resets and updates and finally Refresh apps.
3. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.
   This refresh can take 24 hours to complete.

Also can help by trying restart of your broadband router/hub with your Sky Q or Sky Stream/Glass box in standby.