Paramount Plus

[Michael154]

Tried for 5wks to access Paramount + which is part of our Sky Cinema package - we have tried all the steps Sky have said - also contacted paramount which they've said it's a SKy issue as it's part of our package. Email address is linked to paramount when Sky send link but it tells us to sign in but says no account is linked to the email address (the email address is correct BTW) our subscription says Current but still cannot access paramount + how can we fix this 

[caesarome]

@Michael154 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[LJB-C]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[jeanie44]

I'm also having problems with this issue. Can someone from sky please help me. Saying no active subscription on this account but there definitely is

[LJB-C]

Hi there @jeanie44. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Andy499]

Has anyone with the problem had it sorted yet? Getting beyond a joke now paying for a service and nothing happening and no ideas to sort it, all on top of the price increases they are implementing 😠