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Discussion topic: No reception

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This message was authored by: Janemck44

Message posted on ‎28 Sep 2026 02:53 PM

No reception

No satellite signal after following instructions given
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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎28 Sep 2026 02:57 PM

Re: No reception

Posted by a Superuser, not a Sky employee. Find out more

@Janemck44  As this isn't a Broadband related issue your post has been moved

 

Do you have Sky+HD or Sky Q?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Daniel0210

Message posted on ‎28 Sep 2026 02:57 PM

Re: No reception

Posted by a Superuser, not a Sky employee. Find out more
@Janemck44 wrote:
No satellite signal after following instructions given

@Janemck44 
If you are new to the forum then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

Your post has been moved from the broadband board. Do you have Sky+ or Sky Q as the advice will be different depending on which one you have? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: Janemck44

Message posted on ‎28 Sep 2026 03:04 PM

Satellite signal

No satellite signal
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Avatar for Me134
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Superuser
This message was authored by: Me134

Message posted on ‎28 Sep 2026 03:07 PM

Re: Satellite signal

Posted by a Superuser, not a Sky employee. Find out more
@Janemck44 wrote:
No satellite signal

You've posted in the broadband section, is it Sky Q or Sky HD+ you have?

**********************************************************
Not a Sky employee
**********************************************************
Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub

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This message was authored by: GD1

Message posted on ‎28 Sep 2026 03:20 PM

Re: Satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Janemck44  You already raised this issue earlier and have received replies, youn don't need to create another thread for the same issue.

 

It would be helpful if you replied to your original thread so that the community can start to help you.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Daniel0210

Message posted on ‎28 Sep 2026 03:21 PM

Re: Satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Janemck44 

To repeat the earlier question …
Do you have Sky+ or Sky Q as the advice will be different depending on which one you have? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎28 Sep 2026 05:39 PM

Re: Satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Janemck44 I'm guessing you don't kmow whether you have Sky+ or Sky Q.

 

The image in this page shows a Sky Q box, if that helps: https://www.sky.com/help/sky-tv/sky-tv-q

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