@CarlMichelle Your post has been moved from the SKy Go Board, Sky Go is an app not a TV Box.
You don';t say which box you have, please can you advise if you have Sky+HD, Sky Q or Sky Stream.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
