@Carol39 Your duplicate thread on the A essibility Board has been removed as you already created this thread, creating multuple posts about the same issue isn't helpful.
Can you clonfirm which TV Box this refers to Sky+HD, Sky Q or Sky Stream.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
