Netflix pixelated?

[SuzanneG]

Netflix program is fuzzy and pixelated 

[Vendriegal]

Netflix through Sky menu has been unwatchable for 2 weeks now. We end up going through the actual tv Netflix option - which is absolutely clear. Had same issue with Paramount the other day too. How can it be sorted?

[lettice]

@SuzanneG 

@Vendriegal 

Which Sky Tv device do you have, Sky Q or Sky Stream/Glass?

[Vendriegal]

We have Sky Q

[lettice]

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@Vendriegal wrote:

We have Sky Q

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Thanks.

Reason for asking, is there is an ongoing discussion issue on here for Sky Stream/Sky Glass with Netflix that Sky are aware of and tying to fix.

Not aware of a widespread problem on Sky Q.

Would suggest, as well as repowering  your main Sky Q box and any Sky Q minis, also try refreshing your Sky Q apps;

1. Press Home on your Sky Q remote, then highlight Settings
2. Press 0,0,1 and Select to access the Installer menu
3. Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.
   The refresh can take up to 24 hours to complete.

[Vendriegal]

That worked - thank you!