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Discussion topic: Netflix on sky keeps disconnecting

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This message was authored by: Yvie144

Netflix on sky keeps disconnecting

Half way through the programmes it just crashes and boots me out 

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This message was authored by: lettice

Re: Netflix on sky keeps disconnecting

Posted by a Superuser, not a Sky employee. Find out more

Which Sky TV product is having this issue, Sky Q main box, Sky Q mini, Sky Stream puck or a Sky Glass TV?

Try doing a restart of your Sky device.

 

Or trying an apps refresh as below;

 

Sky Q:

  1. Press Home on your Sky Q remote, then highlight Settings.
  2. Press 0,0,1 and Select to access the Installer menu.
  3. Select Apps then highlight Refresh all Apps on this box. You'll see a message that says 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing - we recommend waiting at least 5 minutes before doing so.

Sky Glass or Stream:

  1. Press Home on your Sky remote, then highlight Settings.
  2. Press System management, then Resets and updates, and finally Refresh apps.
  3. You'll see a message that says, 'Your apps are being refreshed'.
  4. Press Dismiss to return to normal viewing. Note: An apps refresh can take up to 24 hours to complete.

Also, might be worth doing a restart of your broadband router/hub.

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
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