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Discussion topic: Netflix on sky keeps disconnecting
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This message was authored by: Yvie144
Message posted on 07 Aug 2026 09:51 PM
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Netflix on sky keeps disconnecting
Half way through the programmes it just crashes and boots me out
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This message was authored by: lettice
Posted by a Superuser, not a Sky employee.
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Message posted on 08 Aug 2026 06:26 AM
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Re: Netflix on sky keeps disconnecting
Which Sky TV product is having this issue, Sky Q main box, Sky Q mini, Sky Stream puck or a Sky Glass TV?
Try doing a restart of your Sky device.
Or trying an apps refresh as below;
Sky Q:
- Press Home on your Sky Q remote, then highlight Settings.
- Press 0,0,1 and Select to access the Installer menu.
- Select Apps then highlight Refresh all Apps on this box. You'll see a message that says 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing - we recommend waiting at least 5 minutes before doing so.
Sky Glass or Stream:
- Press Home on your Sky remote, then highlight Settings.
- Press System management, then Resets and updates, and finally Refresh apps.
- You'll see a message that says, 'Your apps are being refreshed'.
- Press Dismiss to return to normal viewing. Note: An apps refresh can take up to 24 hours to complete.
Also, might be worth doing a restart of your broadband router/hub.
Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
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