Netflix not working

[MarkF500]

Netflix has stopped working

[Angel_Aka]

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@MarkF500 wrote:
Netflix has stopped working

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Need a bit more information. In what way has it stopped working? Does the app not open at all? Won't it play anything? 

Which Sky hardware are you using to access the app? Can you log in to the Netflix app or website on a different device and play content fine from there?

[MarkF500]

Hi. We've had Sky Stream with Sky Essential TV and Netflix Standard for a few weeks. Just got back from holiday and everything is working apart from Netflix which just shows a black screen 

[Angel_Aka · Accepted solution]

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@MarkF500 wrote:

Hi. We've had Sky Stream with Sky Essential TV and Netflix Standard for a few weeks. Just got back from holiday and everything is working apart from Netflix which just shows a black screen 

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Have you tried a full power reboot and an app refresh from the settings menu?

[MarkF500]

Thrying that now, thanks

[MarkF500]

It's working now. Thank you for your help 

[Angel_Aka]

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@MarkF500 wrote:

It's working now. Thank you for your help 

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Great, no problem.