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Discussion topic: Netflix not working

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This message was authored by: Sara676

Netflix not working

It's signed out. Won't sign in, says password wrong. When I click forgot password it's saying no account with my phone number or email.
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This message was authored by: MarkGoldsmith

Re: Netflix not working

Posted by a Superuser, not a Sky employee. Find out more

That error message would imply you used a different email address for your Netflix account in that case, particularly if you can't reset the password.

 

do you have other email addresses in use that you may have used for Netflix? Alternatively perhaps you made a typo in the email address when setting up the Netflix account.

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This message was authored by: Sara676

Re: Netflix not working

No typo and email is correct as I've had to reset password before. Phone number also not been changed yet it's not recognising my account 

This message was authored by: MarkGoldsmith

Re: Netflix not working

Posted by a Superuser, not a Sky employee. Find out more

In that case as its an issue with your netflix account i think you will need to contact Netflix customer support to try and help resolve it: https://help.netflix.com/en/contactus 

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