Netflix is in spainish

[HelenColv]

Why is my Netflix app on Sky Q is Spanish?

how do I get it back to english

[Annie+UK · Accepted solution]

You have been hacked and only Netflix can help you, so contact them 

[MarkGoldsmith]

You can contact Netflix via this link: (https://help.netflix.com/en/contactus) .

Also if you have used the same combination of email address and that password on any other account i'd suggest changing that password on all other accounts where you are also using it.

[TFCH]

I know your pain and found this response from another member helped me if you are using Sky Q: 

Go to the Netflix app on Sky Q and on the screen
with the random profile press the following buttons
on the Sky remote
Up, Up, Down, Down, Left, Right, Left, Right, Up, Up,
Up, Up
This opened a hidden menu. I got the email address that the hacker used from the "membership" (Miembro) tab, and the service code from the "contact us" (Contactarnos) tab

Netflix Live chat were then able to log the hackers out of Netflix on my sky q box reset the email address associated with the Netflix account back to my own email address, and sent me links to follow to reset password and PIN numbers on the Netflix website on my mobile phone

It was very annoying when it happened but this sorted the issue for me and hope it helps you!

[TimmyBGood]

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@TFCH wrote:

Up, Up, Down, Down, Left, Right, Left, Right

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Otherwise known as the Konami Code