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Discussion topic: Need help setting up

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Avatar for Summerhope
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This message was authored by: Summerhope

Message posted on ‎24 Jan 2025 03:08 PM

Need help setting up

I have plugged in my new sky box and the white light is stable as suggested on the set up guide. What do I do now? How can I connect it? 

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Avatar for MarkGoldsmith
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Superuser
This message was authored by: MarkGoldsmith

Message posted on ‎24 Jan 2025 03:11 PM

Re: Need help setting up

Posted by a Superuser, not a Sky employee. Find out more

Have you also connected it to your TV using an HDMI cable?

 

If you have and the TV hasn't automatically switched to the correct HDMI source you will need to switch your TV to the HDMI source corresponding to the HDMi socket you connected the puck to and then follow the on screen instructions.

Sky Stream, Sky Glass Air and Sky Broadband customer

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎24 Jan 2025 03:20 PM

Re: Need help setting up

Posted by a Superuser, not a Sky employee. Find out more

@Summerhope   Which TV box do you have?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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