Manchester coop ticket

[Sunil+70]

 

Hi I'm trying to get access to the tickets available on the Manchester coop venue but whenever I try I am not able to select an event or number of tickets. Is this a common problem ? 

[caesarome]

Nobody else has reported this so what hapoens if you delete then install the app again ?

[Sunil+70]

Hi thanks for the response I did exactly that but nothing changed. 

[nolte]

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@Sunil+70 wrote:

Hi thanks for the response I did exactly that but nothing changed. 

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How long have you been a sky customer?

[Sunil+70]

Hi, I'm a platinum customer and have been with sky for over 22 years 

[nolte]

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@Sunil+70 wrote:

Hi, I'm a platinum customer and have been with sky for over 22 years 

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Have you be3n able to book tickets before ?

Do you currently have any tickets previously booked for the coop but not yet happened?

[Sunil+70]

Hi no, nothing previously booked it was the first time I had tried. 

[AndrewF_UK]

@Sunil+70 Coop VIP lounge are exclusive to diamond customers currently. From the FAQ on the app:

Different to other lounges, the Sky VIP lounge at Co-op Live includes tickets to the arena show as part of the lounge experience. To win tickets to the lounge, customers are required to enter a ballot for their show of choice. Please note this reward is exclusive for Diamond Sky VIP customers. Our other Sky VIP lounges are available to all Sky customers and are booked on a first come first serve basis once you have secured your ticket to the show.

Diamond is for 15+ years so you should be eligible but you described yourself as platinum. Assuming that you didn't stop-start Sky then it may be worth trying to contact Sky about why. 

I suspect that's why you can't select the number though, your account isn't marked as Diamond so not eligible perhaps. 

[Sunil+70]

How strange as 22 years is more then 15... thanks for the suggestion and I will try to contact Sky. 

[Sunil+70]

In fact when I go into my login it describes me as platinum 22 years plus and also says that I am eligible. I have contacted support as you suggested Andrew. Cheers