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Discussion topic: It won’t accept my pin

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Avatar for Babs47
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This message was authored by: Babs47

Message posted on ‎25 Jan 2026 03:51 PM

It won’t accept my pin

It won't accept my pin

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎25 Jan 2026 04:26 PM

Re: It won’t accept my pin

Posted by a Superuser, not a Sky employee. Find out more

@Babs47  Based on the minimal info the community won't be able to help, you will need to provide much more info.

 

What are you trying to input your pin into?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Marlu-Nyu

Message posted on ‎25 Jan 2026 04:37 PM - last edited: ‎25 Jan 2026 04:38 PM

Re: It won’t accept my pin

@Babs47 wrote:

It won't accept my pin

Is this the PIN you enter on your remote, for buying Sky Sports Box Office, or watching 12, 15 or 18 rated programmes before 9pm? If so, you can reset it:

 

Sky Q:

  1. Press the Home button on your Sky remote.
  2. Scroll to the very bottom and select My Sky
  3. On the second row, select "Reset PIN".
  4. Follow the on-screen prompts to set your new PIN. 

Sky Glass/Stream:

  1. Press the Home button on your Sky remote. 
  2. Scroll to Settings and press Select
  3. Scroll to Parental and press Select
  4. Scroll to PIN and press Select
  5. Select "Forgot PIN"
  6. Follow the on-screen prompts to set your new PIN.
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