Issues with disney plus

[ladybird1]

This afternoon we have been signed out of our disney apps on our devices and unable to get back in on the app or web browser - we sign in and then get an error message saying something went wrong, please try later.

On the tv, when we select apps on sky, then choose disney, it loads - but then goes to a black screen with a white rectangle and the text: RequestTemporarilyBlockedException

an ideas?

Thanks 🙂

[SuperMatt]

Hello, @ladybird1. I'll send you an invite to a private chat shortly and we can help you get this working for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Carole122]

Trying to log in to Disney app but telling me I need a temporarily blocked exception code? Please can you help