I can’t get Sky History with my Signature package. Should I be able to get it?

[dunn]

I Can't get Sky history with my Signature package. Should it be included? 

[caesarome]

It should be yes so what onscreen message are you seeing ?

[TimmyBGood]

@dunn 

Typically the issue is either:

a) a dish misalignment means a live channel cannot be received

or

b) on-demand content in HD is being selected without having the HD add-on in the subscription.

[Mark224]

I can't get sky history either

I get "no satellite signal"

It's the only channel that does it

[Mark39]

---

@Mark224 wrote:

I can't get sky history either

I get "no satellite signal"

It's the only channel that does it

---

Most likely for the same reason as the originall poster See the reply to their post.

[Mark224]

How can it be dish alignment when every other Chanel work?

Plus only had dish 2 years.

It worked, I watched it

Now suddenly it doesn't and its the only channel that does it

[Mark224]

And its not HD or catch up I'm trying to watch 

It's the normal bog standard sky history channel 

[Mark224]

This had me looking through the channels

Mtv and comedyxtra are the same

Weird

Every other channel is bob on

And according to my satellite signal in the settings I have good signal

🤔

[xenon81]

This will be a dish alignment fault. It's normal for only a handful of channels to be affected rather than all of them. You will need to get in touch with Sky and arrange an engineer visit if you want it fixed. 

[Mark224]

I'll get in touch with them

Wonder why  and why  it could have suddenly gone out of alignment 

[Mark224]

I've just looked and it's 65 quid for an engineer visit.

I've just redone my contract for my sky

I'm on signature 

And I'm in my cooling off period 

So I think I may do what I was thinking of doing when I rang retentions to discuss my contract, and that is to cancel and get ee tv and internet.

Same stuff in the package and nearly a tenner cheaper.

I stuck with sky cos i actually like my sky q box but having to pay 65 quid to get a few channels back

It'll work out cheaper to switch providers

[nigea99]

---

@Mark224 wrote:

I've just looked and it's 65 quid for an engineer visit.

I've just redone my contract for my sky

I'm on signature 

And I'm in my cooling off period 

So I think I may do what I was thinking of doing when I rang retentions to discuss my contract, and that is to cancel and get ee tv and internet.

Same stuff in the package and nearly a tenner cheaper.

I stuck with sky cos i actually like my sky q box but having to pay 65 quid to get a few channels back

It'll work out cheaper to switch providers

---

@Mark224  If you have SKY Q the engineer's visit is free for faults/mis-alignment etc.

The £65 charge is only for  a dish move or cable relocation erc.

(although there is a surcharge for weekend visits)

[Mark224]

Cheers for that

I'll ring them Tommorow 

My **bleep** went then when I read that it was gonna cost 65 quid to get a few channels back lol