@Helen277 If you're having issues with Sky On demand platform then your TV nmake is completely irrelevent as you donpt use the TV to access On Demand, you must have a Sky provided TV box, therefore which one do you have? Sky+HD, Sky Q or Sky Stream?
You post is also unrelated to Sky's Accessibility services where you originally posted this.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
