Having signal issues with colours tv channel

[Sassy72]

Is anyone also having issues with signal quality on Colours Tv?

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Tom-W19]

Hi Sassy72

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Anonymous]

For those seeing the post, one can have a look at: https://www.sky.com/help/articles/sky-no-signal to try and fix the satelitte issue. 

[Sassy72]

Hi still having problems with this channel ( colours tv) to view and record all others are absolutely running fine.  

[Mark39]

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@Sassy72 wrote:

Hi still having problems with this channel ( colours tv) to view and record all others are absolutely running fine.  

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Unfortunately you didn't respond to the online chat invitation, during which Sky would have been able to advise you.

[caesarome]

The messaging team tried to contact you via this forum @Sassy72 but you didn't respond to the chat invite you were sent?

[Addie15]

Update – Thanks for chatting to us. There was no further response from Sassy72 on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thank you.

[Sassy72]

Still experiencing issues with this channel. Other channels are okay.

[Mark39]

@Sassy72 what's happening when you respond to Sky's live chat invitation? You seem to have missed it twice.

[Sassy72]

Spent between 12.30 and 5 on Saturday with the help chat with them suggesting l move my phone! I don't know how else to sort this out. I might as well stop paying for channels with sky if they think a phone that has been in the same spot for over a year effects 1 channel!!! 

[Mark39]

Probably best to give Sky a call. 

[LGUser]

It's most likely a problem with Colours TV. There is a problem with Discovery Science whereit's blocky. So I would say it's a similar issue where there is something wrong with the channel.

[xenon81]

Are you watching Colors or Colors HD?

Colors is on the same transponder as channels including B4U Movies (701), B4U Music (702), and Sangat TV (769). Colors HD shares with Smithsonian HD (171) and TRT World HD (516).

When you have problems with Colors are these other channels also  affected? 

[Sassy72]

Colours HD