HBO MAX ACCOUNT SETUP FAILURE

[DaveO8]

I’m trying to activate HBO Max via sky.com/activate-subscription/hbo-max. After entering my email on the HBO page, I get the error “Something went wrong”.

This is not a device or login issue — it appears that my HBO Max entitlement is not correctly attached to my Sky account.

Please can you refresh my HBO Max entitlement (remove and re-add it) so the activation can complete.

Thank you.

[_Claire]

Hi @DaveO8 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141