0

Discussion topic: Disney +

Reply
This message was authored by: Janet19621

Disney +

My Disney+ hasn't worked all week it comes up with error 73

Reply

All Replies

This message was authored by: caesarome

Re: Disney +

Posted by a Superuser, not a Sky employee. Find out more

@Janet19621 

This is what Disney says about this error:

 

https://help.disneyplus.com/en-GB/article/disneyplus-error-73

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by: lettice

Re: Disney +

Posted by a Superuser, not a Sky employee. Find out more

@Janet19621 wrote:

My Disney+ hasn't worked all week it comes up with error 73


Often that code is because you have some kind of VPN or mesh system VPN on your network.

You will need to disable the VPN for your Sky TV devices, that you are viewing the Disney app on.

 

Or it could be that Disney do not see your WAN  ip address that your broadband ISP supplies you.

You can contact Disney and work with them to check your WAN IP a address.

Chat with or call Disney here, using the chat at the bottom of this page;

https://help.disneyplus.com/en-GB/contact-us/error-codes

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
Reply