Which Sky platform do you have, Sky Q or Sky Glass/Stream ?
Assume from your community username, that is the error you are getting, when launching those apps?
Sky Community Superuser. What is a Superuser?
Click here to find outSky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q.
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