Disney plus won't work

[Kayleyunderwood]

My Disney plus app hasn't worked in around 8 weeks. Iv tried unplugging and resetting the puck. Iv reset apps. Contacted Disney plus who have said the error code doesn't exist with them and its a sky issue but I have no clue how to fix it. The error code is. 1058-CONSENT_SDK_INIT_FAILURE Its not fair as I'm paying for Disney plus but my son can't actually watch it

[LJB-C · Accepted solution]

Hi there @Kayleyunderwood, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

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Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141