Disney plus keeps pixelating

[Nik9043]

Disney plus keeps pixelating.

we have had this issue before and were told to go onto Netflix and check the connection speed. 
currently showing as 42mps and sky app says no issues..

any ideas please

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We we closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Nik9043]

Not only Disney, bbc I player and other apps now doing it 

[Lisa-P1987]

Hi there Nik9043 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Nik9043]

This has already been done on the 7th !! 

[Lisa-P1987]

Yes, however you did not engage with the chat, so it got closed.
if you wish to discuss this with our team, you need to engage with the chat invite so we can have a conversation. 

[Nik9043]

I replied but it kept coming up with an error message.