Disney + issue

[Jim4476]

“I’ve just taken Sky Ultimate TV and activated the included Disney+ Standard with Ads. I already had a Disney+ Premium subscription directly with Disney for £14.99/month. I used the same email address, but my existing family profiles haven’t appeared on the Sky puck and Disney is still showing my old Premium subscription. I need my existing Disney+ account linked to the Sky entitlement so I can keep my profiles and stop the £14.99 direct subscription.”

[Jason-]

Hello @Jim4476,

Thanks for taking the time to join our Community and make your first post. 

We're sorry you're having problems linking your existing Disney+ subscription with your Sky subscriptions. I'll send you an invite to a private chat shortly and we can help you get things sorted.
 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-