Discovery + Sign in problem

[Mr+Barlow]

Discovery+ not accepting the codes?

Moderator note: subject of thread updated to better reflect the conversation

[Super+Anthony]

Am having problems signing in on Sky stream to discovery plus app when putting the 6 number code in and it says it doesn't match the number on the screen. The code does match. Any help would be much appreciated

There has been an update to the Discovery plus app on the phone overnight. Wonder if that is the issue on there side or it's not been updated on stream?

[GD1]

@Super+Anthony   Your duplicate thread has been removed, please don't create duplicate threads as it is not helpful.

This seems to be a Discovery+ issue.  This has been raoised to Sky so awaiting any updates.

[GD1]

@Super+Anthony  Can you reboot both the puck & your router to see if this helps?

[Super+Anthony]

Hi @GD1 done that but still no luck unfortunately

 Sorry for duplicate, I wasn't sure which area to post this issue

[GD1]

@Super+Anthony  I've reported this back to Sky so may need to wait for any further updates.

[Super+Anthony]

You ever so helpful @GD1 so thank you so much. Glad I am not the only person having the issue. I know this has happened in the past

[KevNewMedia]

Hi @Mr+Barlow @Super+Anthony 

Thanks for highlighting the problem that you are experiencing, and thank you for tagging me @GD1 

Discovery are updating their app, so if you have Sky Q, it's unlikely that you will be able to sign in to the app until this work has been completed. The work is expected to be completed by the 27th September for Sky Q.

If you have Sky Glass/stream, you should be able to sign in to the app as normal. If you're having problems, can you provide the following information, please?

• Are you using Sky Glass or Stream?
• Does restarting the hub/device help?
• What's the experience? ie you see an error message, or the screen doesn't change?
• What device are you using to pair your device with? mobile or web? Does the other one work?

[Super+Anthony]

 

 

 

Hi @KevNewMedia I have stream and the issue is that Discovery are saying the 6 digit code is not correct and won't let you in 

i can log in fine using my iPhone and watch the app

[Super+Anthony]

Hope this helps @KevNewMedia as @Mr+Barlow mentioned, it looks like Discovery not accepting the codes

[KevNewMedia]

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@Super+Anthony wrote:

 

 

 

Hi @KevNewMedia I have stream and the issue is that Discovery are saying the 6 digit code is not correct and won't let you in 

i can log in fine using my iPhone and watch the app

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Thank you @Super+Anthony 

We've passed the details to the support team.

[Super+Anthony]

Excellent. Thank you so much for all your help @KevNewMedia. I appreciate it and am sure many others, your speed and urgency 

[Richardr1]

I'm in the same position on a Sky Q box.

Just to say that I signed in fine on my LG TV, Fire TV Stick, and Apple TV using codes, having made sure the apps were up to date [on Apple I had to maually update to ensure that, and the LG TV indicated an update was needed].

My Windows PC and XBox didn't need signing in again [the XBox app had an update as well]. My phone updated the app today [Android] and needed email and password to log in, but that worked fine.

Just leaves the Sky Q box, but at least I have alternatives 😀

[Super+Anthony]

@KevNewMedia It's up and running. The app has been updated as well on Stream

[Super+Anthony]

Big credit to @KevNewMedia @GD1 for escalating the issues today, it's been very much appreciated, so thank you from me and others