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Discussion topic: DISCOVERY PLUS NOT WORKING

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This message was authored by: JohnM25

DISCOVERY PLUS NOT WORKING

Since upgrading to include TNT, I cannot get sports programmes  on DISCOVERY PLUS

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This message was authored by: Markyboy2

Re: DISCOVERY PLUS NOT WORKING

Firstly, I'm going to assume that you are subscribed to TNT Sports through SKY (as in you are paying SKY for TNT sports). If that's the case, then I had the exact same issue. On the MySky app, it said it was a premium subscription, but I could not access the TNT Sports channels on the discovery plus app. It was stuck on basic. It's no exaggeration,  I spoke to 5 or 6 sky advisors who asked me to try several things with my sky Q box, none of which worked. The last thing they suggested was to remove TNT Sports from my subscription for 24 hours and then re-add it. This worked, basic switched to premium and I could see all the TNT Sports channels on the discovery+ app. Hope this helps. 

As an aside, while i was stuck on basic discovery I could still watch the tnt sports channels on sky go app. I just couldn't watch them on the discovery+ app. But obviously it needed to be sorted because the discovery+ app is far superior. I was incredibly relieved when it was finally fixed by removing and re-adding TNT after 24 hours. 

mark

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