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Discussion topic: Charged for disney

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Message posted on ‎10 May 2026 02:40 PM

Charged for disney

I have been made aware that I have a subscription though sky for Disney+ which I do not have on my account 

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This message was authored by: TimmyBGood

Message posted on ‎10 May 2026 02:47 PM

Re: Charged for disney

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@melissa82 

 

You posted to the Sky+ forum.

 

The bundled 'free' Disney+ is not available to Sky subscribers who are still using Sky+ HD

 

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Message posted on ‎10 May 2026 02:49 PM

Re: Charged for disney

Sorry I do not have sky+ xx 

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Message posted on ‎10 May 2026 02:58 PM

Re: Charged for disney

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@melissa82 have you linked your disney account to sky

 

https://www.sky.com/help/articles/existing-disneyplus-customers-third-party

 

Please note, if you are currently on a disney tier above the 'standard with ads ', you  would pay the difference between the tiers, but you could downgrade

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Message posted on ‎10 May 2026 03:04 PM

Re: Charged for disney

I have no way to linking it to my sky account as I still have a old box not a Q or glass

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Message posted on ‎10 May 2026 03:08 PM

Re: Charged for disney

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@melissa82 wrote:

Sorry I do not have sky+ xx 

@melissa82 

Which Sky TV platform do you have if it's an old box but not Sky+, Sky Q or Glass (which isn't a box or old)? 


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Message posted on ‎10 May 2026 03:15 PM

Re: Charged for disney

So sorry I do have sky+ but no glass or sky Q

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Message posted on ‎10 May 2026 03:18 PM

Re: Charged for disney

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@melissa82 

Then, as stated above Sky+ boxes are incapable of receiving apps including Disney+.


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
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Message posted on ‎10 May 2026 03:21 PM

Re: Charged for disney

I know this is why I am confused as to why it has been added to my sky account xx

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Message posted on ‎10 May 2026 03:42 PM

Re: Charged for disney

@melissa82  Ring sky and they will update your box for you to sky Q or glass  and then you will get all the free things eg. Disney etc 

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Message posted on ‎10 May 2026 03:45 PM

Re: Charged for disney

@Yoghurt wrote:

@melissa82  Ring sky and they will update your box for you to sky Q or glass  and then you will get all the free things eg. Disney etc 

A Q box maybe, but I'm not sure about including Glass in that as that's definitely not going to be free.

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Message posted on ‎10 May 2026 03:46 PM

Re: Charged for disney

@Me134  I've got glass and Disney etc is free with adverts 

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Message posted on ‎10 May 2026 03:47 PM

Re: Charged for disney

@Yoghurt wrote:

@Me134  I've got glass and Disney etc is free with adverts 

I was referring to the Glass TV, not the Disney app 😉

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Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
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This message was authored by: TimmyBGood

Message posted on ‎10 May 2026 04:20 PM - last edited: ‎10 May 2026 04:21 PM

Re: Charged for disney

Posted by a Superuser, not a Sky employee. Find out more
@melissa82 wrote:

I know this is why I am confused as to why it has been added to my sky account xx

It probably hasn't: Sky is sending out generic communications about Disney+ and HBO Max while forgetting that their legacy satellite platform isn't included because it's 20 years old and has never been able to host apps.

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