Cannot watch paramount

[Rachelruss]

• I cannot get past the screen where it asks me to select the free paramount option included in my package.. it just won't let me select it even though I keep pressing it, is there anyway of you resetting my paramount account? So I can successfully get past this screen?

[J_ham]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141