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Discussion topic: Can't watch recordings

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Avatar for Melcshaw
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This message was authored by: Melcshaw

Message posted on ‎04 Jul 2026 08:16 PM

Can't watch recordings

It's says I need a new card

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎04 Jul 2026 09:10 PM

Re: Can't watch recordings

Posted by a Superuser, not a Sky employee. Find out more

Hi @Melcshaw 

 

You have posted in the Sky Stream board which doesn't have viewing cards. Therefore I assume you have Sky Q. Hopefully a moderator will move it to the relevant area wher those with more relevant knowledge can assist.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎05 Jul 2026 08:02 AM

Re: Can't watch recordings

Posted by a Superuser, not a Sky employee. Find out more

@Melcshaw 

Can you confirm whether you have Sky Q or Sky+ and submitting an image of the message you are seeing may help. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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