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Discussion topic: phone not working

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This message was authored by: overfield

Message posted on ‎15 Oct 2022 09:24 AM

phone not working

phone has not been working since someone nicked the cables in ratby when are they going to work again

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎15 Oct 2022 09:26 AM

Re: phone not working

Posted by a Superuser, not a Sky employee. Find out more

@overfield  As we are all customers here we have no insight into Openreach's repair Schedule.  You may be best calling Sky for an update.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Daniel0210

Message posted on ‎15 Oct 2022 10:51 AM

Re: phone not working

Posted by a Superuser, not a Sky employee. Find out more

@overfield 

You haven't said whether you've reported the issue with your own landline to Sky. Cable theft will have impacted any customers on many networks. See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it once the fault has been fixed. It will come in the form of a credit appearing on your account.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
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