phone line not working 2nd time in a month

[ro4]

This is the second time this month phone  line not working, not happy.

[Mark39]

Can you give us some details? No dial tone? Does your phone plug into a wall socket? Or into your Hub?

[ro4]

Hi wall socket and no dial tone, same as last time 2 weeks ago. Someone  said it was fixed, but no dial tone but have broadband.

[Mark39]

Have you tried the same connection test (you never know) even though your broadband is ok: https://www.sky.com/help/articles/broadband-diagnostic-start

If it doesn't detect the fault, we can alert Sky again so that you can report it, if you wish? 

[ro4]

Just tried it no good .  I have just rang my number from my mobile, recorded message says phone  line unavailble. so phone line still not working. Need someone to fix it properly .

[Mark39]

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@Mark39 wrote:

Have you tried the same connection test (you never know) even though your broadband is ok: https://www.sky.com/help/articles/broadband-diagnostic-start

If it doesn't detect the fault, we can alert Sky again so that you can report it, if you wish? 

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[ro4]

I have had enough of trying everything, ineed someone to come out and fix it.

[Mark39 · Accepted solution]

You need to report the fault to Sky, then.

[caesarome]

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@ro4 wrote:

same as last time 2 weeks ago. Someone  said it was fixed, but no dial tone but have broadband.

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Was it actually fixed from 2 weeks ago ?

[ro4]

so how do i do that with no phone working?

[ro4]

Yes, worked for 2 weeks and now nothing. Same problem as before.

[Mark39]

I've alerted Sky again. You can report it the same way as you did previously.

[ro4]

The only way i reported it last time was this way as i have no other way to get in touch with sky.

[ro4]

Heard nothing yet off sky been waiting 2 hours up to yet.

[caesarome]

They will contact you via the chat sometime tomorrow morning.