landline has terrible crackling sound

[Conhan]

landline has terrible crackling sound when i make or receive calls 

I tried ringing the sky help line, I get and automatic answering service. It asks me if I'm Home. I answer yes but then it says "Sorry you need to be at home to get help" I'm at home and I'm using the home landline????  The machine I will be contacted by text but I never get same. 

This is very frustrating. Why is it soooooo difficlut to contact sky if you have a problem?

[Highlinder]

@Conhan I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147