how do i get faster engineer visit for elderly relative?
elderly relative has phone issues. Fastest appointment is 2 days away, needs phone like for medical emergency support. I've called 20+ times but cannot get through useless automated voice system. How do I actually get to speak with someone?
They will have been provided with the earliest possible date. 2 days in quite good for Openreach as their 'target' repair time is 2 working days.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
As you mentioned that your elderly relative needs the phone for medical emergency support, I wanted to make sure that you know about our Accessibility Team who can give them extra support if needed.
Are you already signed up with the Accessibility Team? Once registered there are also different methods of communication with this team
