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Discussion topic: excessive crackling on landline

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This message was authored by torchy663 This message was authored by: torchy663

excessive crackling on landline

been having ongoing problems with crackling on the Skytalk landline, for a month or so now.

 

swapped over cables and bought a new phone as the previous phone was pretty old so thought maybe that was the problem. nope, crackling still there.

 

 can make and receive calls and broadband has been tested and is working fine ...its just this damned very loud crackling all the time.

 

 

 

 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: excessive crackling on landline

Posted by a Superuser, not a Sky employee. Find out more

@torchy663 
I’ve escalated your post to Sky and the Messaging Team may contact you later. They can check the line and if necessary pass any fault to Openreach for investigation. 

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Addie15 This message was authored by: Addie15

Re: excessive crackling on landline

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to torchy663.

torchy663
Topic Author
This message was authored by torchy663 This message was authored by: torchy663

Re: excessive crackling on landline

sorry but i failed to follow up on Sky's response to this problem. The problem is still there , is in fact worse and the landline is now completely unusable. cant receive or make calls

 

can we have another go at fixing this

 

thanks

This message was authored by caesarome This message was authored by: caesarome

Re: excessive crackling on landline

Posted by a Superuser, not a Sky employee. Find out more

We can alert Sky again for you and if we do will you be able to respond ?

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torchy663
Topic Author
This message was authored by torchy663 This message was authored by: torchy663

Re: excessive crackling on landline

yes i'll be around this time. had a family emergency  so no options last time i'm afraid.

This message was authored by caesarome This message was authored by: caesarome

Re: excessive crackling on landline

Posted by a Superuser, not a Sky employee. Find out more

I have alerted them again for you so keep an eye out for the chat bubble at the bottom of this page.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: excessive crackling on landline

Posted by a Sky employee

Thanks for escalating this. We’ve sent @torchy663  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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