digitisation of landlines

[Blind_Pew]

BT are digitising our landlines which means in the event of a power cut you cannot use the phone. For those like me who don't use a mobile, they provide a battery back up. I asked for one but they said, as I am with sky, I need to ask them.

This is what I am doing.

[TimmyBGood]

@Blind_Pew 

It would be Openreach and BT Wholesale carrying out any such infrastructure changes: 'BT' in this context is an ISP competing with Sky.

Under Ofcom guidelines, Sky should be in touch to identify potential vulnerability before they transition a voice service to digital.  It's not possible to request this hardware through a forum post.

[Mark39]

@Blind_Pew So far as we know, Sky aren't making a battery back up routinely available. Best to give them a call to explain your circumstances and to see if they can help.

[TimmyBGood]

@Blind_Pew 

If you identify yourself as having particular additional needs through the Sky Accessibility Service (if relevant) then that helps with such things.

[TimmyBGood]

@Blind_Pew 

Perhaps also useful to refer to the extensive thread here which did eventually result in the poster receiving a UPS from Sky

https://helpforum.sky.com/t5/Talk/How-to-register-as-a-vulnerable-customer-for-a-Sky-analogue-phone/...