an old man cannot use his new landline

[markmac1]

I recently organised sky strean with broadband and talk for my 87 year old father.

He can not use his landline as each time he picks up the phone he gets a message from sky saying his line is suspended. When i try to help him , his sky account shows that direct debit payments have been made correctly for the last two months since installation, yet the phone call says there is an outstanding amount.

It may be correct, there may be some part of a bill that he needs to pay, BUT...we cant find out what the bill is for?...is it a scam?...is it correct?   the automated message suggests we can be directed to a person to speak to 'but only' once we enter his credit card details!!!!....surely and old man should be able find out what he owes and why?   Has anyone any advice as to how a new customer who is not tech savvy can actually speak to a sky representative who can discuss his account?

[Exiled-in-HH]

Have you looked at the bills on the Sky Puck?

Have you selected the Contact link at bottom of this Community website page... complete the on line trouble shooting and the correct phone number to call Sky will be given🤔

When you call Sky if you are offered a link for further assistance by txt say NO ... if you say YES you end up back here on the Sky Community website😉