Waited 2 weeks and still not connected

[Jb169]

Is sky broadband the worst customer service out there? I'm a new customer who was supposed to be connected last week they've now delayed it with no reason why. I had a one hour call with customer services last week who said they would be in contacted with me every day to sort out the issue and a week later I haven't heard a thing and am still not bc connected. 

[caesarome]

@Jb169 

If there is a delay then usually it will be down to someone like Openreach due to the availability of engineers in your area, this can be the case if you are joining Sky Fibre as they or City Fibre will be the ones that will done the work to install the equipment prior to your activation date.