Unable to make and receive calls

[Sue_666]

There is no dialling sound when I call or someone calls me and the call doesn't go through

[Daniel0210]

@Sue_666 

If you are a new Sky Broadband & Talk customer it is quite normal for the Sky Talk landline to not operate fully for 24+ hours after the broadband activation.

If you aren't a new customer and you haven't done it yet, try the below line test. Disregard it saying it will test your broadband

https://www.sky.com/help/articles/fix-phone-problems-start 

[Nigel441]

I haven't had any incoming calls since last Wednesday 

[Daniel0210]

@Nigel441 

Can you call out? Have you done the line test mentioned above? 

[Mark39]

@Nigel441 are you new to Sky landline/broadband? Or your landline/broadband service upgraded?

[Nigel441]

Yes I am new to sky talk

[Nigel441]

I can call out but not incoming calls 

[Mark39]

@Nigel441 check that your number hasn't changed - dial 17070 and the recorded message will give you the number for your line.

[Nigel441]

I said to them that I need the same number as before and thay said thay was going 2 do that .l have just came from BT 2 go on sky

[Nigel441]

It's the right number

[Daniel0210]

@Nigel441 

So is the number different? 

(edit - our posts crossed)

[Nigel441]

It's the same number I wanted to transfer from BT to sky

[Daniel0210]

@Nigel441 

If by 'last Wednesday' you mean 9 days ago give Sky a call to report it. Dial 150 free from your landline. 

[Mark39]

@Nigel441 that rules out one possibility then. Do you have a white Max Hub, or a black one with 4 lights on the front panel?

[Nigel441]

I have done but I am still waiting