Trouble with house phone

[Mrsharris24]

Can you help, I have no dialling tone on my phone and when people call it's ringing there end but I'm not receiving the call? The wires ect look ok thanks in advance 

[cookiemonsteruk]

@Mrsharris24 

Is it affecting your broadband?

If you wish could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Mrsharris24]

No the broadband is working fine, it's really odd 

[cookiemonsteruk]

@Mrsharris24 

Does your phone plug into a standard openreach mastersocket or into the back of the sky hub?

[Mrsharris24]

@cookiemonsteruk it's plugged in the main white box on the wall 

[cookiemonsteruk]

@Mrsharris24 

Does that white box look that this

 

[Mrsharris24]

@cookiemonsteruk @Like this but with two sockets, one above the other 

 

[cookiemonsteruk]

@Mrsharris24 

Keep logged onto this forum using a chrome browser

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Mrsharris24.

[Greenfingers001 · Accepted solution]

Update

Spoke with @Mrsharris24 and line checks found external fault so booked external Openreach engineer

Thanks yet again for the escalation have a great Christmas 🎄