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Discussion topic: Telephone not working

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This message was authored by: Karenhopkins

Telephone not working

Hi I have done all what you said about my telephone and it still not ringing out 

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This message was authored by: Daniel0210

Re: Telephone not working

Posted by a Superuser, not a Sky employee. Find out more

@Karenhopkins wrote:

Hi I have done all what you said about my telephone and it still not ringing out 


@Karenhopkins 

What who said? This was your first post. We are customers on here trying to help other customers. You aren’t talking to Sky Customer Services.

 

Perhaps you can provide more information. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: caesarome

Re: Telephone not working

Posted by a Superuser, not a Sky employee. Find out more

@Karenhopkins 

Can you receive calls ?

What happens when you try to make a call ?

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This message was authored by: Mitzye

Re: Telephone not working

There is no dialling tone

This message was authored by: caesarome

Re: Telephone not working

Posted by a Superuser, not a Sky employee. Find out more

OK @Mitzye some questions:

 

Have you made any changes to your broadband package recently ?

Does your broadband router have a phone light on it that is lit ?

Has this fault just started ?

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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