Talk to VOIP change

[Ribose]

So my BB has been moved over to the new system cause of the copper switch off, this now includes VOIP line instead. Since the change I have no been able to use the landline at all, calls to it rings but nothing my side. Besides restarting the router, is there anything my side I can do to try and fix this before spending 25p/min calling Sky.

Things tried:

Restarting router

2 different phones

Different wires

Power cycling

[Daniel0210]

@Ribose 

Can I confirm your landline phone is now plugged into the appropriate slot in the back of the hub and not into a previously used wall socket? 

[Ribose]

Yes it is, when I received the "upgrade" kit a month ago, I followed the instructions and replaced the wires with the new ones (no new router).

[Mark39]

@Ribose did the switch to internet calls (Sky VOIP) involve installing a fibre optic cable, or are you still connected to the old copper telephone line for broadband?

[Ribose]

I was on FTTC before the change, informed by Sky (automated) no engineer needed and will be completed remotely. 

The following is what info I have:

The following subscriptions have been added, you will be able to access content immediately or from the start of your next subscription period:

• Sky Pay As You Talk Guiding and Usage Product on 08/09
• Sky Broadband Superfast (SoGEA)(80) on 08/09
• Sky Pay As You Talk (VoIP) on 08/09
• Sky Pay As You Talk Guiding and Usage Product on 08/09
• Sky Talk VOIP Rental (VoIP) on 08/09

[Ribose]

UPDATE:

After using My sky app to report and get help (case was immediately closed due to a non existent open case) I called Sky.

Turns out it has been in limbo/stuck in a basket without any action ever since I ordered (keeps failing), when retrying their end again keeps failing So if anyone has this issue, this is the reason. Never use My sky for help and call instead.