System Error: Return to Range VoIP Port from Direct Save Telecom Blocking Full Fibre Order

[Eggman1]

I am attempting to switch my broadband and VoIP landline from Direct Save Telecom to Sky Full Fibre with Sky Talk.

The landline number originally belonged to Sky (it is a Sky number range), was exported to Direct Save Telecom's VoIP network, and now needs to be ported back to Sky via a "Return to Range" protocol.

Sky's automated sales system is completely blocking the order checkout and front-line agents are unable to bypass the error. I require a manual porting request or a provisional order workaround overseen by the back-office network provisioning team to ensure I do not lose my number. Please escalate.

i have tried to convey this to frontline who have escalated to completely wrong team who have literally concluded as 'can't port number - system won't allow' ..... which we already established after 8 attempts to begin the switch. 

[Mark39]

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@Eggman1 wrote:

Sky's automated sales system is completely blocking the order checkout and front-line agents are unable to bypass the error.

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Have Sky said why it's being blocked?

[GD1]

@Eggman1  In case you're not aware this is a customer helps customer community, as such we can't escalate your order to any team.

[Eggman1]

Hi Just that the switch can only complete with a new telephone no. It's important that we bring tele number back to new sky broadband.  I had to research the issue myself as they have not been able to say why. Just being told system matches details on Direct Save acc. Checked they are not blocking request. Then last step to complete process won't allow agent to port tele number 

[Eggman1]

@Superusers Can a Superuser or a Community Moderator please officially escalate this thread? This is a "Return to Range" VoIP order failure that standard telephone sales cannot process. I need the backend Messaging Team to look at this database lock.

Following process been suggested online.

[Mark39]

@Eggman1 we know from previous posts that there are sometimes technical issues which prevent a number from being ported. I suspect yours falls within that category, which is why the order can't proceed. If keeping your number is crucial I think I'd look for another provider.

The Community escalation team have no wider access to Sky's specialist teams than the telephone advisers, and would likely direct you to call anyway.