Switching to Sky

[PaulWinter1]

After a week not receiving incoming calls, an Open Reach Engineer identified a potential problem with the new router provided by Sky. Although I am a new customer, Sky advised the Engineer in advance that they may have connected my phone to a different account, which would mean that a random third party is receiving my incoming calls. As if that is not bad enough, Sky had also provided the engineer with three months of prior service data for 'my' account, which has only been live for 8 days. I think Sky do not know what they are doing and I can't wait to switch to another supplier.

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147