SkyTalk broadband keypad option not working

[mugelbbub]

HI All, Hope you  and yours keeping safe and well and hoping ma in the right place for help.

This is about landline phone over braodband.

I can make calls fine but when they say select option 1 or 2 etc I can not do so with the keypad on the phone. I have a panasonic KX-TGH720 which Panasonic say shuold work fine and it must be a problem with the providor (sky) instead. 

Can anyone point me in the right direction for assistance. Thanks 

[mugelbbub]

additional information -  or as Panasonic put it 

"KX-TGH720 Keypad not registering IVR/call routing options"

[Mark39]

Do you hear the tones being generated when you press the number buttons on your handset's keypad?

[mugelbbub]

HI Mark39,

Thanks for your interest

On testing your question, Seems is intermittant fault as works with some organisations and not others. Maybe faulty phone.

[Mark39]

That's certainly a possibility. It's also possible that those organisations have a fault with their response to the tones, but that's less likely if it happens with several of them.

I doubt it's a problem with your phone line, unless you're having other problems. So far as I know the line simply carries the tones generated by your handset across the network to the person you're calling, in just the same way as it carries your voice. It's just audio.