Sky talk not working

[Springerpaul]

I am disabled and need a reliable communication service. 27 September I had my broadband and talk installed and still I'm unable to use talk. Will it get solved quickly and will I be compensated for the service not working

[KevNewMedia]

Hi @Springerpaul 

Welcome to the Sky Community.

I'm sorry to hear that you're encountering problems with your Sky Talk.

Some things to check:

• Is your phone plugged in to the back of your hub?
• If you have the white Sky Max hub, there's a WPS button on the side. Can you hold this down for 30 seconds, so that the hub does a factor reset. Once the hub restarts itself, the white light will come on. At this stage, make sure you can get online and then check to see if you can make calls.

You've mentioned that you are disabled, did you know that we have an accessibility service? You can find out more information about the service, the team and contact them online via their dedicated website.

[Springerpaul]

• I've tried all that you have mentioned with the contact centre it's still not working 

[KevNewMedia]

Hi @Springerpaul 

I've escalated your post to our Community Messaging team, and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Springerpaul.

[Mr+Flibbles+86]

We are still looking to help you @Springerpaul . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks