Sky phone

[Paul6610]

just had sky installed today 30/07 from Virgin, I asked to keep my old number. I just logged into My sky and the product info says I have a different number, does it normally take a while for the old number to port across ? thanks in advance.

[Mark39]

@Paul6610 in their online help, Sky say:

"If we can’t transfer your number or you want a new one, you’ll get an email or letter with your new number. Or sign in to My Account to see it."

https://www.sky.com/help/articles/switching-broadband-provider-switch-to-sky

While there is commonly a delay in activating the landline service, I haven't seen reports here of the number changing once one has been assigned, as in your case.

I'd give Sky a call.

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