Sky landline cannot recieve calls

[croboo]

Our skylandline is not working in that we cannot recieve incoming calls.

It rings once and then goes to engaed tone or goes dead

we have bought new hand sets - same issue

we have unplugged replugged etc nothing.

no faults oin the area

any ideas?

[croboo]

lf i call the landline from my mobile - wht i hear from the mobile is that it does not ring. you just hear a crackling noise and are cut off instantly.

[Mark39]

First try the connection test here regardless of whether or not your broadband is working ok.  If it detects a fault you'll be able to book an engineer there and then. 

Otherwise you'll need to report it to Sky. If you have the means, give them call, but if not we can alert Sky's messaging team who may be able to contact you via the forum. Sky's messaging responses aren't instant- it's not a live chat service. 

https://www.sky.com/help/articles/broadband-diagnostic-start

[croboo]

thanks for the reply. Its the landline thats faulty not the broadband. we dont get the line through the broadband.

whats really weird is that if i call the landline - you just get  cracklingnoise on the caller end then cuts off.  the landline does not ring. but if you  then try to lift and listen on the landline it gives an engaged tone.

after a few minutes the engaged tone goes and a landline tone resums meaning you can call oyut

if you make a call. nobody can hear you

if you call to the landline, it cust you off. the landline then sounds engaged from the phone end.

weird

[croboo]

actually people can hear if you make  call out but very poor quality.   so incoming doesnt work atall and outgoing is poor quality.

brand new handsets...

[Mark39]

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@croboo wrote:

thanks for the reply. Its the landline thats faulty not the broadband. we dont get the line through the broadband.

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Yes, that's why I said run the test regardless of whether or not your broadband is working.

[croboo]

that doesnt help

[Daniel0210]

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@croboo wrote:

that doesnt help

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@croboo 

So did the check detect a fault? As previously asked have you the means to call Sky and report this? 

[croboo]

the online check did not find a fault so its clearly not a good check

sky have said their is  fault on the line after painfully phoning their hopeless service for hours.

no we wait until they can be bothered to do something

AWFUL service.

[Daniel0210]

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@croboo wrote:

no we wait until they can be bothered to do something 

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@croboo 

Sky will pass on the issue to Openreach who will investigate/fix.