Sky Talk - landline problem

[Surreycaller]

When using Sky talk on my landline, I can't hear the person I'm calling - but they can hear me.

I've tried using another handset but get the same result, which suggests a problem with the landline.

Anyone had a similar problem?  

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
 

[Surreycaller]

Have tried switching on and off and have also tried a different splitter but with no success, so still can't use the landline phone - can you help please?

[Mark39]

@Surreycaller the chat bubble should still be open. Please respond there (the messaging team are unlikely to see your post here).

[Surreycaller]

Thanks - the Network team are now looking into this for me.