Sky Talk Telephone not working

[Mrsdenisemoss]

I am discussing on behalf of my 84 year old mum who has a sky talk account.  When I call her number I get a message saying the number is temporarily unavailable and she can't dial out.

i have unplugged at the mains and at the router and plugged back in, it didn't work.

i have been and purchased a new handset but it still does not work.

[Daniel0210]

@Mrsdenisemoss 

Is her broadband working okay? Is she a new customer?

If she isn't a new customer and she hasn't done it yet, try the below line test. Disregard it saying it will test the broadband

https://www.sky.com/help/articles/fix-phone-problems-start