Sky Talk Not Working

[Haych3]

Sky talk has not worked since changing from virgin on the 13th March after multiple calls and new router being sent out still no further and can never get to speak to someone to request an engineer anyone else had these issues ?

[Mark39]

@Haych3 is your phone plugged into your broadband d Hub?

Do you have full fibre broadband with a separate fibre optic cable to your home?

Do you have a white Hub or black? If it's the black one, is the Voice LED on the front panel illuminated? Amber or green?